Our multi-award winning training is endorsed by the General Medical Council and Royal College of General Practitioners SLF. It is recognised by Health Education England and NHS Employers as a nationally scaling programme.
Our SCARS communication framework is an easy to use mnemonic to help professionals structure their conversations. We developed SCARS specifically to help provide professionals with a structure to empower them when they find themselves in a difficult consultation and to ensure crucial aspects of good communication are not missed. SCARS presents as an ‘aide memoire’ with each letter acting as a prompt to the suggested stages that a difficult conversation can follow. See more details about our upcoming workshops.
Participants report our SCARS framework to be extremely useful to help their confidence having difficult conversations.
“SCARS - Great tool that can be adapted in any situation” Social Care Manager
“SCARS tool very useful in everyday practice” Practice Nurse
“SCARS method highly applicable and helpful” Staff Nurse
An overview of the SCARS communication framework
Communicate with kindness
Reflect and Respond
Summarise and Plan
The SCARS communication framework has undergone a formal, independent evaluation with Cecily Saunders Institute, Kings College London.
Brighton L.J. et al (2017). ‘Difficult Conversations’: evaluation of multiprofessional training. BMJ Supportive & Palliative Care.
The course has been specifically designed to help all members of the team GPs Nurses, social workers to prepare for those numerous difficult conversations and assist you with all the preparation for that as well as all the legal aspects" GP South London
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