Updated: 15 May 2018

Difficult Conversations Social Enterprise takes your privacy very seriously.  Our Privacy Policy is outlined, below for your information.

Why we may use your information?

We use personal data respectfully and for the following reasons only:

1. Perform a contractual duty or fulfill a request you have made to us, i.e. Book you on to one of our workshops, provide you with a quote for a private course, provide you with a quote for a number of colleague places on one/series of workshops etc.

2. Keep you informed of any updates to curriculum/ resources or other materials attached to our workshops
3. Perform our legal obligations as a company eg. Payments to HMRC.

Whose data do we collect?

We hold data on anyone who has attended a workshop or bought or commissioned a service from us (including subscribing to our online content).
We also hold data of those who we think might be interested in our services.

How we obtain your data:

(i) on forms on our websites
(ii) in response to marketing or other communications
(iii) through social media channels
(iv) by registering for a workshop/course
(v) through participation in an offer, programme
(vi) in connection with an actual or potential business or employment relationship with us

In some cases we may collect data more indirectly, for example, you may have booked a colleague onto one of our workshops or a third person might have booked you onto one of our workshops and provided us with your contact details.

What we do with your data and why?
If you are a delegate, customer or business contact

The core purpose of our data processing is to ensure you receive the products and services you expect from us.
This includes letting you know about the date and location of the course you are booked on (or expressed interest about) and any after course email to explain how to use the online access you have received.
We will also use this information to send you communications about curriculum updates and product information we publish via e-mail.
We may use data obtained other than from you to ensure that your contact details are up to date.
We collect the following classes of information:

  • Contact information (Title, Name and address, email)

  • Business contact information (such as job title, department and name and address of organisation/surgery

  • Mobile number – only used to let you know about a last-minute change to your booking

  • Information about our relationship with you relating to the booking and attendance at workshop/s.

  • Contact information for colleagues or other delegates you might book on our workshops.

  • Other information you provide (such as any information that you provide when you contact us about a booking).

If you are a clinician or manager in the UK or Ireland and you have never purchased from us

The core purpose of our data processing is to inform you about the products and services we offer via e-mail.
We may use data obtained other than from you to ensure that your contact details are up to date.
We collect the following classes of information:

  • email address

  • in some cases we also store practice postal address and phone number but neither is ever used for the delivery of marketing information

How we look after your information

We keep your data secure in our database with appropriate security mechanisms in place.
We do not share your data with anyone else or any other organisation.

Our responsibilities

The law requires us to tell you the basis on which we process your data.

  • Some activities require your consent. If the law requires your consent to process data in a certain way then we will obtain it before carrying out that activity.

  • Other activities are carried out to fulfil a contract or agreement. Examples include sending you a confirmation email after booking on a course. Each requires us to know who you are and to process your information in order to do the thing you have asked us to do. If a contract is in place then we will process your data based on that contract.

  • In all other cases the law allows us to process your data if it is in our legitimate interest to do so, but only so long as we need to and your “interests or your fundamental rights and freedoms are not overriding”.

Relationships between Difficult Conversations and delegates may be long term, and so we expect to keep your data for as long as that relationship exists, or until we no longer need it.

Your rights

  • Where our use of your data requires consent, you may withdraw this consent at any time. You can do so by clicking the unsubscribe button at the bottom of every email we send you.

  • Where we rely on our legitimate interest to process data, you may ask us to stop doing so by contacting us at reception@difficultconversations.org.uk.

  • You may request a copy of the data we hold about you.

  • You may ask us to change or stop the way in which we communicate with you or process data about you, and if it is not required for the purpose you provided it, then we will do so. Activities such as fulfilling our contractual obligations to you, may mean we cannot entirely stop processing your data. However, we will always endeavour to comply with such a request.

  • If we fail to address an issue or complaint within the time applicable by law, you have the right to contact the Information Commissioner’s Office (ICO) on https://ico.org.uk/global/contact-us/ or their helpline on telephone: 0303 123 1113

Contacting us

If you have any questions about this privacy notice, about the way in which we process your data, or if you wish to change the way we use your data, including how we communicate with you, then please contact us:

Difficult Conversations, International House, 24 Holborn Viaduct, London, England, EC1A 2BN

E: reception@difficultconversations.org.uk

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