Managing Difficult Conversations
Managing difficult conversations with clients or customers
Managing difficult phone conversations with customers
Managing difficult conversations with clients or customers
Managing difficult phone conversations with customers
Dynamic and interactive training designed to equip your team with the skill, knowledge and confidence to handle high-pressure situations and resolve potential conflict before it arises.
Proven strategies to stay calm under pressure
Learn how to manage difficult interactions with confidence, empathy and clarity
Saying ‘no’ without escalating an already tense situation
Explore active listening and embed these skills
Practical tips and tools that can be used immediately
Half-day or full-day courses available
Virtual or in-person workshop options
“Everything was covered that I had hoped for. It was very well tailored to our industry the trainer was very knowledgeable and clear with their communication.”
“Engaging, included everyone and gave complete and constructive feedback back.”
“Gave really good examples of phrases I could use for different scenarios.”
“I didn’t want to take part in the role play, but the trainer made me feel so comfortable that I gave it a go. So pleased I did - was so useful. ”
Difficult Conversations is a social enterprise training healthcare professionals to have effective conversations with patients and their families.
We are leading specialists in communication skills training and consultancy covering all sectors. Our experienced team deliver online and in-house training - creating an interactive environment to learn and test different styles and methods of communication. Our training is evidence-based and outcomes focused. We help organisations successfully build a compassionate, confident workforce and ultimately help organisations to achieve a positive workplace culture and excellent relationships with clients.