End of Life Care Planning and Communication Skills Masterclass


End of Life Care Planning and Communication Skills Masterclass


Half-day course in London

New dates to be confirmed. Contact reception@difficultconversations.org.uk for more information.

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Our GMC endorsed courses, provide training for professionals aiming to master compassionate and effective care planning and communication. Good care planning with clarity on legal issues and communication skills are essential for high quality care, particularly for discussions around serious illness and end of life care.

Handling conversations in a family conference, with anxious or conflicting family members of a person who is deteriorating?

Working through questions on a Treatment Escalation Plan, including DNACPR?

Breaking bad news of a new diagnosis or terminal prognosis?

Our courses have been designed specifically to help professionals develop new techniques, increase confidence, knowledge and skills when communicating with people and their families through serious illness and end of life care. No matter how challenging the topic, our experienced trainers can help you take your knowledge and skills to the next level by getting comfortable with handling difficult conversations.

Course Objectives

  • to understand your role in having communication around end of life care
  • to recognise common themes and blocks in having difficult conversations
  • to improve knowledge, confidence and skills on having effective and compassionate conversations and care planning
  • to use SCARS communication framework 
  • to define capacity, care planning vs advance care planning

Our training is enjoyable, practical and uses a mix of presentation, interactive peer-learning practice, video demonstration and informal discussion

Example Agenda for End of Life Care Planning and Communication Skills Masterclass:

1.    Introductions, objectives and welcome

2.   Interactive seminar and group work

  • People’s experiences and roles around end of life care  
  • Examples of Difficult Conversations
  • Blocks, challenges, enablers for Difficult Conversations
  • Effective Care Planning including evidence
  • Overview of Advance Care Planning documentation and legal issues

3.    Communication Framework – SCARS®

4.    Simulated case scenarios 

5.    Consolidation of learning

Endorsed by: General Medical Council (GMC) & Royal College of GPs South London Faculty

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