The social impact of our training and learning & development programmes
We are passionate about inspiring evidence-based learning, development and compassion at all levels within organisations and across industries.
Over 2,000 professional trained
100% Training Recommendation Rate
Improving the experience of care for patients and their families
Enabling multi-professionals to be the best compassionate communicators they can be
Supporting continued learning and educational excellence
Reducing barriers and inequalities of care
Our Social Enterprise Mission
We carry out three main activities to work towards achieving our social enterprise mission:
Training: We deliver tailored multi-professional training to professionals to help them become masters of conversations that most of us find very difficult. This training is ultimately aimed at improving the experience of care for people as well as reducing inequalities of care.
Consultancy: We deliver independent consultancy support to organisations, helping our clients to achieve their organisational and service goals. This support is delivered through working with organisation teams, diagnostics, audits, needs assessments, data analysis, workshops, field visits, staff meetings and report development.
Advocacy: We promote sector-wide awareness and understanding of the importance of good communication to systematically scale social impact. To do this we speak at conferences, write articles and actively collaborate with partners to enable our mission.
See our Social Impact Report for the period 1 January 2017 - 31 December 2017.
What our participants say about us:
"Excellent workshop. Very interactive. Role play was helpful - practical and reflective on own practice. Very importantly covered non-verbal as well as verbal skills", Dr S, GP
"Very informative, enjoyable and well delivered" - MRN
"Reminding me to discuss with patients their end of life needs and wants"
"Clinicians who did attend the day found it immensely valuable and for one particular, older, GP who had struggled with this area and subject matter, it was quite an epiphany."
"Difficult Conversations, as an experiential, interprofessional training course, has it's finger on the pulse of what today's clinicians want and need. As a trainer the exciting part is witnessing nurses, doctors, allied health care professionals, and health care assistants, all (working) together having a go, rehearsing difficult conversations in a safe space and learning from each other......"